Goodwill Complaint - Sale under false pretenses
ABERDEEN, MARYLAND -- I purchased what I was told was a Mink coat from the Goodwill super store in Aberdeen, Maryland. I entered into a silent auction for a mink coat that was old and needs repairs. I was told by a Goodwill salesperson that the coat could be repaired. I took the coat to Kent Fisher, a Furrier in Towson, Md. The President, Carl Fisher, informed me that the coat IS NOT Mink but Muskrat that it is dry-rotted and can not be repaired. He stated that the coat value is "zero, worthless." I took to coat back to Goodwill that same day and was told by the on duty supervisor, Melissa, that she was not authorized to give a refund that I had to come back when Ms. Coffee was on duty, I returned and was told by Ms. Coffee that she was not authorized to give a refund that I had to contact another supervisor who is currently on vacation for a week. I have spent time and money trying to obtain a refund to no avail. I have given to the Goodwill for many years and feel that they are a good company that provides a much needed service to the community. However, I am very disappointed that this has happened to me and I would like for this information to be known to the public.