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Fingerhut Complaint - Continuous Unwanted Calls - Continuous Calls

Continuous Calls - Complaint
Review by FrankieFurt on 2007-12-27
Representantives of Fingerhut have called me on my cell phone a total of 6 times now looking for someone named Ms. Atkins, whom I am not. The first call on Dec.19th of 07 at 10:49am, I simply told Fingerhut they had a wrong number. The second call on Dec.20th of 07 at 8:25am, I made sure to tell the rep. that I am not Ms.Atkins, they have a wrong number, please remove my cell phone number from your system. I was told it would be removed. The third call on Dec.21st of 07 at 2:14pm, I asked for a supervisor. The rep. hung up on me. The fourth call on Dec. 22nd of 07 at 8:59am when I asked for a name, the line "suddenly" went dead. The fifth time, on Dec. 26th of 07 at 11:53am, the caller never responded to my hello when I answered, and today, Dec.27th at 12:07pm, more joy. I re-explained for the umpteenth time that I am not Ms.Atkins and then simply asked for a supervisor. Of course, I was told by the rep. that the supervisor was in a meeting and that they would call me back. The rep. didn't want to provide me a call back number for the supervisor, nor would she find another supervisor, and or manager to speak with me. The rep. much to my dismay didn't have any customer service inclinations at all. She/ the compnay she works for is in error, and she didn't have any qualms showing how annoyed she was at my questions. I asked if anywhere in their system is there a note or anything at all stating that my cell phone number should be removed. According to her, there isn't, but that was all. The rep. basically said goodbye and hung up. No resolution or gasp! dare I hope for an apology? They are basically harassing me wih these calls, using up my minutes, and I can't find a corporate address anywhere on the web for a complaint/ help. The only info available is the customer service number, which hasn't helped. I've never done business with Fingerhut, and now I know never to do so.
Comments:
Posted by MRM on 2007-12-27:
Wheres your caller ID feature to avoid the calls?
Posted by Ponie on 2007-12-27:
I'm with MRM. Why do you even bother answering these calls?
Posted by Principissa on 2007-12-27:
I would just stop answering if it is the same number calling you all the time. If they are using different numbers each call I can see why you would still answer. Go look on their website to see if you can find a contact number for them, and demand to speak to someone higher up and demand they take your number off the list.
Posted by WaxRash on 2007-12-27:
I like your NIC.Frankiefurt,
it reminds me of Frankie goes to Hollywood.Relax!
Posted by JustLady on 2007-12-27:
Here is the address I found on their website, hope it helps:

Fingerhut Direct Customer Service
6250 Ridgewood Rd
St. Cloud, MN 56303

Posted by justcuz3993 on 2007-12-27:
Here is some contact information from their website:

Fingerhut Customer Service:
1-800-208-2500
Monday - Friday,
8 a.m. - 8 p.m. Central Time

Fingerhut Direct Customer Service
6250 Ridgewood Rd
St. Cloud, MN 56303

Posted by SilverWngs71 on 2007-12-27:
Fingerhut Customer Service is located in India. At least the ones are that I have spoken to. Yes, they will keep calling, and the reason no supervisor is they will keep calling unless there is a written letter to the company, asking to have the # removed.
Posted by superbowl on 2007-12-27:
Can you add the number to your call blocking on your cell phone?
Posted by SilverWngs71 on 2007-12-27:
Not really because they use many different 1-800 #'s to call from and it sounds like a recording till they hear the person pick up and say "hello." Believe me, I've tried!!!

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