Toys R Us Complaint - Return/Exchange Policy
MONTGOMERY, ALABAMA -- I recently purchased a Hannah Montana Singing Doll for a Christmas present. When the little girl opened it, it did not work. I tried exchanging it yesterday. I was simply told that if I did not have the receipt I could not exchange it even though it was broke. I was so mad. I wasn't told that when I purchased it. It is hard to keep receipts. I will never shop there again!