Circuit City Complaint - Shipping and Customer Service
BOSTON, MASSACHUSETTS -- The shipping for my order was a disaster. I ordered a camera on Dec. 14, 2007 and took advantage of the "free shipping" offer for orders $24 and over (I think 24 was supposed to have something to do with Xmas). The CC website informed me that the order would arrive 12/21/07. It didn't arrive. I tracked the package using the information given at the CC website - I was then informed that the camera would arrive 12/28/07. According to the tracking system for the useless "FedEx SmartPost" the camera wasn't even picked up until 12/18, it made its way to a sorting center in WV by 12/20/07 and as of the writing of this review it still hasn't moved. The sorting center is at least 600 miles from the NY state destination. When I call CC they can provide no additional information, they dropped my call at least twice, I wait for long periods to receive nothing. There is no offer to resolve the issue. I don't plan to use Circuit City again. Very disappointing. Oh yeah, when you call Circuit City they'll ask for your phone number every time. They don't use it to do anything! You don't need to give them your phone number, just your order number will be fine.