Alibris.Com Informative - Technical Or Human Error

Review by DWOLFF on 2007-12-28
CALIFORNIA -- I can say that I have been something of a prodigious buyer of books on Alibris. Their RETURN POLICY has changed over the past fijve years from simply..'If you are not content with book..to..if book does not fit seller's description', a very big difference. At this present moment I am having a disagreement with Alibris which as follows. I ordered a book(#1). I received Alibris confirmation. Two minutes past, I receive another order confirmation with three books..the original#1 plus two from my 'wish list' (you can place a book here to perhaps buy at a later date). I contacted Alibris regarding what must have been a technical hiccup.

I receive an email from Alibris that book #1 had to be cancelled. I then receive another email suggesting that I contact seller directly(you must do this within the Alibris domain). I try and try but no seller slot for contact. Only when closing computer down does it suddenly show up(technical hiccup?). I contact seller and he cancels the remaining two books. So, no orders. Wrong. The next morning I receive a 'your items have been shipped' from Alibris and of course it contains all three cancelled items. Is THIS a technical error? Or is this a human error? It is very hard to tell. Needless to say I am frustrated and with my particular background I do not play around with such things. Whether it is an accident, a human mistake, or on purpose it needs to be addressed. The INTERNET CRIME COMPLAINT CENTER(IC3) is a good place to go because thay have an interest into looking at what is happening consumer-wise online.

I make no accusations nor do I imply anything of a criminal nature, but, why should I be put through hoops when it is nothing of my doing. If Alibris does nothing to address a client's complaint, then the whole notion of Public Relations where it is the customers who keep such a retail business going, if that means nothing, where then is one to go in seeking redress? I will stop now and just thank MY3CENTS.COM for providing such a space as this simply to let other consumers know of the variety of good and bad experiences that happen 'out there' online.

Most Sincerely, DWOLFF

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