RCN Informative - RCN - Cable - Customer Service
CHICAGO, ILLINOIS -- I live in a large highrise apartment in downtown Chicago. We have RCN cable - frequently the reception for individual cable channels does not function for extended periods of time. This time, the audio did not function for a large number of channels. At least 11 others in the building reported the same problem. I called and was told that it was a building problem - that someone would be coming out to check it. When there was not resolution the next day, I phoned again - first, I was told there was no report the prior day - then when I persisted, they said well maybe there was a problem and they would send someone out. I was then asked to provide three channels on which the audio did not work - which I did. Then they said, well those channels do not match with three listed by other customers in the building - I tried to explain the obvious that they had asked for only three channels of over 100 and it would make sense that we would report different channels - and, we might still have the same channels not working - this logic was clearly beyond their comprehension. I asked to speak with a supervisor who was of course "not on site". Someone showed up in my apartment - and, indicated that my TV would now work - that it must be a problem with my TV - they unplugged the TV - and plugged it back in.
The issue is that they were excessively rude - made it look like it was my TV rather than a building issue - which in my understanding it was - mainly to cover up their extremely poor customer service.
I will make certain that the next building I live in has options other than RCN. The customer service is really, really bad - they are really deceptive - and, extremely manipulative in covering up their incompetencies in customer service.
I am planning to