Nissan Informative - New Port Richey, Florida Nissan Service
NEW PORT RICHEY, FLORIDA -- Ferman Nissan of New Port Richey, Florida has set a new record for poor service and apathy, a record previously held by Nissan of Clearwater, Florida.
Clearwater Nissan: About one year ago, I took my 2004 Nissan Frontier to the Nissan dealership in Clearwater, Florida for an oil change. I had made an appointment for a specific time to assure fast service. I waited in the lobby. After two hours, I inquired as to the status of any progress. No work had been started and the representative made it obvious that he did not care that it had not been started and did not care that I wanted to leave without the work being done. The truck was where it had been moved to after I handed over the keys. I left with the truck and without the work being started.
New Port Richey Nissan: On 12/27/07, I took my 2004 Nissan Frontier to the Nissan dealership in New Port Richey, Florida for an oil change and tire rotation. I had made an appointment for 8:30 am to assure fast service. I had made the appointment with Brian [removed] (ID 301112) but spoke with Jason when I left off the truck. I waited at a friend’s house nearby. After 4 ½ hours, I called and spoke with Jason who said the truck would be “ready in 10 minutes” but that he would call when it was ready for pick up. Thirty five minutes later, Brian called to say the truck would be “ready in 10 minutes” and I could come pick it up. Twenty minutes later the truck was ready and I left with it. Neither Brian nor Jason apologized for taking 5 ½ hours for this simple maintenance nor did either explain or express any reason for such an absurd delay. Their voices and general attitude dripped with apathy. I asked a man who identified himself as “one of the managers” why it was taking so long. He said that he did not know since “we’re just not that busy right now.” He said he would check but I did not see him again.
Saturn of Clearwater: My previous car had been a Saturn and I was used to quality service completed within a reasonable time by a friendly staff. Taking my car to Nissan after being used to Saturn care was certainly a rude awakening.