Whirlpool - Horrible Service/Horrible Product
Washer WHW8300SW Front Loader
We purchased the washer in May 2006, and it stopped working on Nov 2007. Authorization code was sent to Whirlpool, Canada to arrange for a technician to come to diagnosis the problem on 11/28. The guy was scheduled to be here between 1:00 pm - 3:00 pm on 12/14, but he did not show up after 6:00 pm on that day. After fumbling around for a couple hours, it was determined a part need to be replaced, and the part is in Toronto and has to be shipped to Vancouver - and he would get back in a week to fix it. On 12/20, we did not hear back from Whirlpool, so I called the customer service - surprise, there was no part order on the record, and they needed to contact the technician to get an update (it seems like the technician just disappear into thin air and did not bother to put in an update), and Whirlpool would have an update in 24 to 48 hours. I called on 12/21 - no update yet, the technician did not respond to *ping* from Whirlpool, I escalated the issue again. Again another call from me on 22, 24 and 27. Same answer. And today, (12/28) surprise SURPRISE the technician is on vacation and won't be back on 1/7/08. And there is nothing Whirlpool can do.. (other than they want to charge again for their incompetence by having another authorization code - so they can charge again to send another technician out to re-diagnosis the problem!! My jaw just dropped at this point.) Stay tuned - the saga is still going and going, and we are without washer for more than one month, and with the *amazing* repairing service we have from Whirlpool, it will be a miracle to have the washer working by next Christmas.
Lesson I learnt from this : DO NO BUY WHIRLPOOL