Choice Hotels Complaint - overcharging
WACO, TEXAS -- i got home from a family reunion in which i stayed at the clarion in waco and i find out i had been charged an extra $60.00 to my credit card and when i called them to find out why i was told that it was a pet cleaning fee. i had no pet with me in my room only my husband and my children. i spoke with rushi on aug 31 at about 8:01 pm and then the next morning i spoke with jaime at about 9:00 am. and she said there was excrement ground into the carpet from my pet and there were pet stains all over the room. however i do not own a pet and how dare she say those things accusing my children of behaving like animals. she had no right to do so. and i realize i left a few crumbs on the floor. it did not have more than that and i dont know what they are thinking but she was very rude to me and my husband on the phone and has no right to charge me a cleaning fee for an animal when i don't own one. and my children do not behave like animals nor do they mess like animals. they re potty trained or in diapers and nothing was ground into the carpet. one of then spilled kool-aid on the sheet on saturday morning but that was it and nothing more. jaime did go on to say that it was my fault and she did see excrement ground into the carpet, and that the room was a complete disaster. however i dont believe her and i will say so if i have to take this to court. she told me that as soon as houskeeping got there to clean the room. they saw it on the carpet and that it would have to be professionally cleaned. my child does not dig into his diaper to pull things out and rub it on the floor and for her to say such things about me or my family is considered slander and she had better be prepared to back it up with proof. i even went so far as to gat one of my own trash bags to put all the trash in it and tie it up that way all they had to do was to carry it out. i cleaned up all the food off the floor except for a few crumbs i may have missed. but to tell me that my children were behaving like animals is way wrong and comepletley untrue. not to mention very un substantiated. it is bad enough that i had to put up with a girls soccer team that was loud and rude to me and the rest of my family that stayed there but to have some compare my kids to animals is very unhumanitarian like and she doesnt know what she is talking about to boot. not to mention has anything to back up her claim.