Qwest Complaint - Qwest Internet Hookup Horror
OREGON -- My conclusion is to advise avoidance of Qwest for Internet service. I can find little good to say about my recent experience with Qwest when I set out to try their high-speed Internet service.
Here are some major points to consider taken from my own recent experience:
The price/deals you get on the Internet is different than if you call to order (although nowhere in their advertising did I find them mentioning that). However, be advised that you can get some internet deals if you call and get the right person. Everyone I talked to, and it took 8 calls finally, had a different idea of what you could or could not do. You can get a free modem with the highest speed service when you call in by phone although you will have to insist on it, because if you get the same guy I did, he'll tell you "oh, they stopped the free modem program a month or so ago."
The price for life deal in which you must agree to their service for two years will cost you $200 if you cancel it during the first two years. No one mentioned at all and I did not know it until I received the order confirmation.
Their wireless module for the m1000 modem is advertised at $19.99, but they add another $9.99 shipping, which they fail to mention when you order it unless you ask about it.
They cannot make simple changes/additions without lengthy absences from the phone and once they screw something up, it compounds with every call.
I printed out their “Legal Agreements” for Broadband Modem Installation and got more than 8 full single-spaced pages entirely aimed at protecting them with no protection for you at all. They can monitor you use of their service AND YOUR COMPUTER and use it in virtually any way they wish without liability as they are specifically protected from “loss of privacy, confidential information, etc. etc.”
I consider this the WORST company I have ever dealt with. Their procedures are cumbersome and contradictory depending on who you talk to (and much of their service is outsourced, so communication can be a problem). Their advertising is intentionally misleading. They push the brainless "bundle" thing ad nausea. If you must contact them, be prepared to suffer long waits and many hassles including sales pitches. My advice is consider Qwest as your very last choice for any kind of service, but especially internet.
Lastly, a word of advice. If you must go with them and use their quick connect software, be advised that towards the end of the installation, you are asked to pick a user name and password, etc., and agree to another contract. This is for the MSN part of their “service” (although it is not at all clear during the installation) and if you look at that agreement, you will notice that you agree to receive junk mail and advertisements from them, etc. etc. Don’t agree to that crap!!! Just exit (close your browser window) at that point as your modem will already be setup. You can get free email service from many suppliers without signing your life away, and the rest of their so-called “Windows Live” is nothing but a scheme to get you committed to services you can get better elsewhere.