Palm Beach Toyota Complaint - Deceptive tactics - Car purchase
WEST PALM BEACH, FLORIDA -- I purchased a Toyota Corolla from Palm Beach Toyota of West Palm Beach, FL.
I discovered afterward that they slipped through the sales process with not crediting my $1000 trade-in (with clever manipulation of the numbers on the signed contract). There was no recourse for this but I contacted them to let them know my thoughts on the matter. Rather than letting this minor vent ride, they insisted upon having done nothing wrong. They provided 6 coupons, each good for a 29-minute oil change. The first oil change took a few hours. The explaination was that I had no appointment. I made an appointment for the next 29-minute oil change and showed up at the scheduled time.
I was told that the wait was two and a half hours. All the managers did was explain how busy they are and compared what they do to a doctor (promising 29-minute oil changes?) who might make you wait. I was told the clock started AFTER work began on the car. I don't wait that long for a doctor and would switch offices if I did. On the other hand, my coupons are non-transferable. A Jiffy Lube near my house (the car dealer is a 40 minute drive each way) did the job in under 10 minutes, including the wait.
I will never buy another car from Palm Beach Toyota. They are high pressure "double talkers", and in my opinion, not to be trusted. They took a bad experience, and continue to make it worse.