National Home Protection Complaint - Home Warranty
FLORIDA -- I have had service with this company for nearly two years. It has been nothing but problems. I have had one claim that they actually took care of, and that was about 3 months into our contract term. at the end of the first year, we wanted to cancel but due to their contract conditions were unable to (several little requirements that make it nearly impossible to cancel).
Soon after the second contract year started, we were having problems with our pool, which we pay extra monthly to have "covered" by NHP. we called them, and when we finally got ahold of someone, we were told it would take them too long to get one of their contractors to look at it, for us to use someone ourselves and go ahead and have it fixed and they would reimburse us. We did this, and several parts of our pump had to be replaced, putting the bill at a little over $600.00- we called about our reimbursement several times, were told they were contacting the poolman we used for receipts, etc.
We still have not received our reimbursement. since then we have tried calling them nearly 10 times (over a period of a few months) both about the reimbursement and about a few new claims- on the rare occasion that someone actually answers the phone, they take all our information and note of our new claims (each time, they're 'new' claims because they don't have record of them from our past calls), and we are told someone will contact us in the next day or two about the claims. We have yet to have any of these calls actually made to us. As badly as I want to just cancel our contract and stop paying them for doing nothing, regardless of the consequenses in the contract, I can't only because I know if I do I will definitely never see a penny of the reimbursement they still owe us.
This company is obviously some sort of scam business, and I'm on the verge of having an attorney call them for me. It's become really ridiculous, and I obviously would not recommend this company to anyone.