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Cruise Value Center Complaint - Cruise Value Center promises not delivered - Alaskan Cruise
Alaskan Cruise - Complaint
NORTH BRUNSWICK, NEW JERSEY -- We booked an Alaskan Cruise 9 months in advance with Cruise Value Center at a NJ Travel Show. We booked with them because they had a computer online and an agent who could make reservations on-the-spot and he promised "special gifts". That became the only thing they followed through on. We had to contact CVC when we realized we hadn't received a final payment notice, and it was late to the cruiseline - they said they were short staffed. We were promised dinner for two at the on-board reservations-only restaurant and wine in our stateroom to celebrate our 25th anniv, the day of sailing.
We spent the next eight months before sailing calling CVC because the cruiseline had no record of those "gifts" on our reservation. The dinner was finally posted to our account a couple of weeks before sailing, after many complaints and unreturned calls, but the wine was never delivered, even after expensive calls from the ship, when CVC told the ship that no one was in the office to authorize paying for the promised wine.
The final email from the agent, after our return home and compaints of not receiving what was promised, was to the effect of "be happy with what you did get." Never would we recommend Cruise Value Center for booking a vacation, but highly recommend a trip to Alaska.
We spent the next eight months before sailing calling CVC because the cruiseline had no record of those "gifts" on our reservation. The dinner was finally posted to our account a couple of weeks before sailing, after many complaints and unreturned calls, but the wine was never delivered, even after expensive calls from the ship, when CVC told the ship that no one was in the office to authorize paying for the promised wine.
The final email from the agent, after our return home and compaints of not receiving what was promised, was to the effect of "be happy with what you did get." Never would we recommend Cruise Value Center for booking a vacation, but highly recommend a trip to Alaska.
Comments:
Posted by shelly16 on 2007-12-30:
That's what you get for not booking with a reputable Travel/Cruise Agency.
Posted by viddle on 2007-12-30:
according to the cruise line, Cruise Value Center is a large agency, we just wouldn't recommend doing business with them
Posted by muskie6 on 2008-04-21:
Cruise Value Center just quoted me on CruiseCompete and when I tried to book the cruise they would not honor their quote. And CruiseCompete told me basically tough luck and quoted are subject to change until booked. What the never acknowledged was I tried to book the cruise withing 5 minutes of the quote and this happened to me twice in the last 10 days using cruisecompete. I would advise everyone to stay away from bot of these websites.
Posted by cocomojo on 2008-06-07:
I agree they are horrible. It is almost to the point of being comical. Worst customer servie in the industry.
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