Cruise Value Center Complaint - Cruise Value Center promises not delivered
NORTH BRUNSWICK, NEW JERSEY -- We booked an Alaskan Cruise 9 months in advance with Cruise Value Center at a NJ Travel Show. We booked with them because they had a computer online and an agent who could make reservations on-the-spot and he promised "special gifts". That became the only thing they followed through on. We had to contact CVC when we realized we hadn't received a final payment notice, and it was late to the cruiseline - they said they were short staffed. We were promised dinner for two at the on-board reservations-only restaurant and wine in our stateroom to celebrate our 25th anniv, the day of sailing.
We spent the next eight months before sailing calling CVC because the cruiseline had no record of those "gifts" on our reservation. The dinner was finally posted to our account a couple of weeks before sailing, after many complaints and unreturned calls, but the wine was never delivered, even after expensive calls from the ship, when CVC told the ship that no one was in the office to authorize paying for the promised wine.
The final email from the agent, after our return home and compaints of not receiving what was promised, was to the effect of "be happy with what you did get." Never would we recommend Cruise Value Center for booking a vacation, but highly recommend a trip to Alaska.