Goodwill Industries-Cleveland, Ohio Informative - Goodwill staff refuses to accept perfectly good donations
CLEVELAND, OHIO -- I am writing about a problem regarding Goodwill Industries in Cleveland Ohio...I did finally get Goodwill to take my donations, via one of their collection trailers, but I'm complaining about the staff at the main Goodwill facility in Cleveland, who refused to accept my donations when I tried to donate there when I was moving a while back.
I had a similar situation a couple of years ago at a Goodwill facility...the main facility in Cleveland, Ohio. I was in the process of moving, and had items including dishes, silverware, clothing, curtains, and two working color TV sets. I drove to the main Goodwill store on East 55th Street (which is also the headquarters for Goodwill Industries in Cleveland), and asked for assistance to unload my truck. Apparently there were no men available to assist me; just a crabby old woman who, like in your experience, dismissed my truckload of doantions as "junk" and wouldn't accept it. In the process of cleaning out my grandmother's old house, I donated two other truckloads of items to that same Goodwill facility with no problems-they always had men available to help me unload; however, that Saturday, only the cashier and her supervisor were on duty, and the supervisor wasn't that enthusiastic about taking donations. I then drove to a nearby Salvation Army facility (again the main Salvation Army facility for Cleveland)...they had a sign posted saying that they do not accept donations in person; only through home pick-up. I then drove to St. Vincent DePaul (a Catholic charity), but found out the hard way that they closed their inner city facility and warehouse (St. Vincent DePaul moved to a large store in a suburban strip center). Ironically, I DID get Goodwill to take my donations...I drove to a collection trailer at a suburban mall, and the worker there was very friendly and helpful regarding unloading my truck and accepting my donations. After unloading my donations, I can imagine the shock that this Goodwill supervisor at the main headquarters would feel when the SAME donations that she refused to accept ended up on one of their trailers. And I would NOT knowingly donate junk. I was cleaning out my grandmother's house, and was in the process of downsizing from her 3 bedroom house to a 2 bedroom apartment. Also, the house was for sale, since my grandmother went into a nursing home. I lived with her. Among the donations was roughly a 50 year accumulation of books, china, and other items belonging to her and my late aunt. My grandmother passed away the following October. Sorry to be long, but my Goodwill donations experiences was something to definitely post about.