Toys R Us Informative - Bad/Unfair/Unacceptable Return Policy
FREMONT, CALIFORNIA -- They guys are the worst in the market right now. My aunt bought my son a toy that he already has and I wanted to exchange it for something else. So I went to the store to return it without a receipt. They scanned it and confirmed that this was in fact purchased from ToysRUs, but they still wouldn’t return it and give me store credit. The toy had not been open and it was in new condition. I have not experienced this third world return policy for many years. Because of this treatment, I am going to get the receipt from my aunt and return the toy getting my money back. I will go buy him a toy from another store.
The funny thing is, all they sell is found at Target and Walmart at better prices. Add the crappy return policy; I am not going to buy anything from them again. No wonder they are losing business. It they keep this up, I don’t think they will last much longer.
I even tried contacting them directly via email, but they don't post their email online.