Polaroid Complaint - Company failed to perform under warranty agreement
I purchased Polaroid portable DVD player in June 2007 and it stopped working in July 2007. I promptly contacted Polaroid and was urged to ship DVD player to Polaroid for it to be replaced/ repaired (as per the warranty contract). DVD player was shipped to Polaroid in August 2007 (I had to pay for shipping costs myself) and a week later Polaroid customer service ensured me that DVD player was received and parts needed for repair had been back ordered. Several weeks passed and I contacted Polaroid again and again and again..
After months of trying I requested a refund and was told that I will receive refund within 30 days. I faxed a copy of the receipt in late October (as per customer service request). Since then I have called them several times. It is now December 31 and I still have not received a refund.
This is the worst customer service I have ever seen or heard about. If there is a class action lawsuit filed against Polaroid for failure to perform under warranty contract, I would be interested in learning more about it.