J.P. Morgan Chase Complaint - Deferring your Payments for 2 yrs. due to Un-Employment
CHICAGO, ILLINOIS -- I am writing to find out if anyone else in the U.S. has come across the gross negligence of J.P. Morgan Chase in handling customers that went on their program to defer your payments due to un-employment or disability.
After the 2yrs. were up, Chase contacted me and said they were sending me a contract to fill out to have my payments start back up again. After 2 weeks of not receiving the contract I called to find out what happened. They said I received the contract and to sign and return it, that I was to start paying a specific amount by a certain date. I called several times and each customer service representative gave me a different answer, one could not pull up my contract, one said my balance was paid and I owed nothing, another call a representative said I owed $530.00 and that was the remaining balance.
After 3 months of calling, not receiving the contract or credit card statements and not knowing where to send the money, I received a summons to court for the balance. They froze my checking account until the court date.
I had a lawyer appear for me and he spoke to Chase's Lawyer who said not to worry, we would work it out. After Court my Lawyer left Chase's Lawyer numerous phone calls for up to 2 months with no response.
In the meantime Chase keeps charging me Interest at 30% since January of 2007. I also found out they sold my balance to another agency by running a credit report. I never received any correspondence from Chase or this agency other than a summons to court this January.
I don't think they should get away with charging people high interest rates and racking up the charges by ignoring a customer who is trying to pay back a debt and can't. Did they forge my name on a contract I never received or signed?
Anyone else getting the run around by J.P. Morgan Chase?