FotoConnection Complaint - Bait and Switch - Canon SD1000 Camera

Review by mj95cobra on 2007-12-31
NEW YORK, NEW YORK -- I ordered a Canon SD1000 from FotoConnection.com and thought I would get a nice deal. Four days after placing the order I get an email to contact Todd@eshopperspro4.com to confirm the order. I tried several times to reach him and finally determined this is a shady operation. Started to check up on them as I should have before ordering and found this was typical of them. They finally called me and explained the camera I ordered was the Chinese version which basically just means it doesn't come with the peripherals. They also tried to sell me more memory, longer lasting battery, etc... I had them cancel the order immediately and now I can only hope they don't bill me.

I also learned they create extra charges and have been known to increase the approved amount for billing. Fortunately I copied everything and am prepared to file a complaint with the DA in New York. They have over 470 BBB complaints.

BTW, there is no "Chinese" version according to the people at Canon and in regard to including the CD, battery charger, battery, memory and instructions.
Comments:5 Replies - Latest reply on 2008-02-05
Posted by Anonymous on 2007-12-31:
This is the first time I've read that one of these 'discount' online camera store actually admitting the camera is not for the US market. Consider yourself extremely lucky that you didn't actually receive the camera only to find out the warranty is worthless. 99% of these stores sell exactly what they advertise. If the price is for the camera, then it's for the camera only. Items such as the lens, battery, strap and even the manual are 'extras'. If you don't order the extras the camera is suddenly out of stock. Oh, it's not a bait & switch. They make the real profits on upselling the extras.
Posted by Slimjim on 2007-12-31:
I'm just waiting for the FTC to focus on these camera outfits, usually found in Brooklyn, running these blatant bait and switch borderline scams.
Posted by Anonymous on 2007-12-31:
Slim, most of these scammers operate just around the corner from the other business they run. Selling fake Rolex watches and Gucci hand bags. Ever been to Canal Street in NYC? If it's fake, fraud or scam you can find it there, LOL!
Posted by D on 2007-12-31:
Yeah super.... Everybody can buy a real Gucci or Rolex..It depends on the street vendor you patronize..We used to shop for ALL of our "luxury" items in the village...
Posted by mj95cobra on 2008-02-05:
Just viewed my bank account this morning and noticed a charge I didn't make. About 20 min later I received an email from FotoConnection and they are shipping a camera. Who knows what it will be. I called them to tell them they are wasting there time and they need to pull it from their shipments but "Jennifer" stated it already left. That was at 9:00 a.m. this morning. It wasn't scanned until it was picked up at their dock until 6:15 p.m. Anyway, I have filed a complaint with the FBI -IC3, refuting the charges with my Visa and filing a report with the New York attorney general's office. I'm not done with these "gangster" wannabes and I've only just started to fight back. This will not end until I get every cent back and I want payment for my time and effort. I encourage everyone to file with the attorney general's office and hopefully we can shut down all of the company's the owners of this sham operation have started.

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