Motel 6 Complaint - Motel 6 spiteful clerk
BAKERSFIELD, CALIFORNIA -- I am an RN and currently working night shift in Bakersfield, CA. I live in Huntington Beach, CA so this requires me to stay 3 to 4 nights a week in Bakersfield. I found the Motel 6 Bakersfield Airport location online and decided to give them a try. I called first and told them that I drive to Bakersfield the evening of my first night to work and get off the following morning around 7. I explained that after working a 12 hour shift I needed to check in that morning so I could go directly to sleep. This could not be guaranteed so what I did was pay for the room the night of the first evening that I arrived so that I would have a room that following morning. This was ok with me even though I was paying for a night I would never use.
On my first visit I explained that I worked nights and did not want to be disturbed during the day so I did not need housekeeping. I was told that they were required to check the room every second day to make sure it was not damaged. I said that was fine so to keep from me having to be disturbed just move me to another one one morning out of my 3 or 4 day stay. The clerk acted aggravated at this idea. On the days that I stayed in the room I asked that I not be disturbed since they had to come in every 2 days they could skip that one day. I was still disturbed regardless of having the do not disturb sign in place.
On my second week I made reservations again, once again paying for the night I worked and would not be using the room. On the following two mornings I again advised the same clerk that I did not want to be disturbed On the second morning she again acted aggravated and said that they must come in. Again I said that is fine just let me check out and move me to another room. She said "is there something wrong with your room?" Again I explained that I wanted undisturbed sleep so if housekeeping MUST come in the room on that day, move me to a new room so I can sleep. She said she would talk to the housekeeping manager about it. I go to my room and go to sleep.
Almost 2 hours later I am awaken by a knock at the door. Its the housekeeping manager and she asks if I wanted to see her. I asked who she was and she told me and said the clerk had told her I wanted to talk to her. This really set me off because the clerk knew that 2 hours ago I had just asked not to be disturbed and that I never requested to talk to the housekeeping manager. Judging the attitude of the clerk I have no doubt she did this out of spite.
My work in Bakersfield has the potential of keeping me there indefinitely and this meant 3 nights a week minimum at Motel 6 with me paying for 4 nights (the first night I worked), so I would have a guaranteed room the following morning. If Motel 6 cannot accommodate a simple request of not disturbing its guests, even when that guest volunteers to switch rooms to accommodate Motel 6, the just do not deserve that guaranteed income. Not only did they not accommodate, they intentionally disturbed me.
The manager was contacted the morning the housekeeping manager arrived at my room and I did tell him the situation. He also made the statement that they must check the rooms every other day for damage and again I had to explain that I understood, just move me to a different room. He told me that the clerk told him something completely different. Regardless I left that morning and drove around to find another place to stay and will not be returning to any Motel 6.