United Airlines Complaint - Silver Wings Payment and two round trip tickets to Denver from San Jose
MORGAN HILL, CALIFORNIA -- We are retired and purchased Silver Wings (about $300) from United Air Lines which we have never been able to use as we could get same service cheaper from other carriers.
We also purchased two round trip tickets from San Jose to Denver. Our son, his wife & granddaughter live there. My husband has terminal cancer (hospice care)and we could not use the tickets. United said they could do nothing without the ticket number - (I purchased the tickets on line) and in the upset of my husbands illness, misplaced the print out of the tickets. It is almost impossible to reach a real person at United.
I bet if I owed them money they would find the information. We are out about $600. I do not believe this is fair. Can you help us?