Abercrombie & Fitch Complaint - Online Purchase
FLORIDA -- Customer Service Manager,
As a frequent user of your company, I feel obligated to share with you my experience.
I placed an order online on December 27, 2000. I bought about 250.00 of merchandise in an after Christmas sale online. I didn't receive the merchandise I purchased after 3 weeks. The order was not complete; it was missing a pair of pants, which was charged to my credit card. In addition ANF over charged me 49.00 dollars for a sweater, which was on sale for 19.99 online. I called customer service to report problem. They spoke with proper supervisors and agreed to return the money. A lady checked the database to verify the price of the sweater and in fact it was 19.99 the supervisor agreed to send credit to my card for the pants, which were 49.00 dollars (pants that I did not receive), and 30.00-dollar difference for the sweater. I called several times to follow up on this. Customer promised several times that this would be taken care of. Customer service said to expect credit in my March Bill of my credit card. I received the bill a couple of days and no credit. I called Customer service several times and got to speak with a Supervisor called Vincent (daytime supervisor). He agreed that the notes from previous incidents stated that credit would be given to me but unfortunately 'Denise' who had been working on my case 'left' the company. She worked at the warehouse. He called the 'warehouse' they agreed to give me credit for the pants that I never received but did not agree on the price difference of the sweater. Vince checked the notes; he agreed that a credit should be given to me for the price difference of the sweater. But said that there was nothing he could do. So basically he left at that.
To help keep me as a potential future customer, I would like the following:
I am extremly dissatisifed with this Supervisors answer. I want that credit back to my credit card. It should not take three months to process. In Addition i demand some kind of appreciation because i am a frequent ANF customer.
At the very least I would like a response from your company regarding this incident.