WingStop in Cedar Hill Texas Complaint - Wasted my last $26.00 at WingStop
CEDAR HILL, TEXAS -- My last $26.00 wasted at Wing stop in Cedar Hill Texas on New Year’s Eve
I called the Wing stop and ordered a “35”piece which includes a large order of French Fries. I asked for ½ Lemon Pepper and ½ Original Hot. When I picked the order up and got home I realized they only gave me maybe 10 drumsticks and a few of the other wings were fried really hard. So I called back and told them over the phone that I only had a few drumsticks and some of my wings were fried to hard. The girl over the phone told me to bring the food back and they would take care of it.
So when I arrived I told the girl at the counter who I was and she took my wings out the bag and walked to the back of the store and I assume she spoke with her manager. She probably stayed in the back maybe 5 minutes with the food. When she returned she walked up to me while closing my food back up and said, I can’t return these because” YOU LIED” She said, you told me there were no drumsticks in the box and she was going through my box using her bare fingers to pick up my food and show me that there were drumsticks in there. I told her that I never said that and why were her hands in my food?? I became furious at that point and told her to give me my money back. She said, let me get the manager.
When the manager arrived at the counter she never spoke she walked up and said, you didn’t order a full Drum.
You should have asked for all Drumettes while reopening my food again. I told her I didn’t ask for all drumettes I wanted an equal amount of each and besides that look how dried out the wings are. She said she was not going to give me my money back and she was not going to replace it either while she also was talking over my food while it was open. I asked her what am I suppose to do with this food because your staff’s bare hands have been all over my food. I said besides that if you knew that you were not going to replace my food why would you allow them to bring it to the back openly and allow them to touch it??
She replied,” whatever type of problems you are having at home don’t bring them in here” I said I can’t do anything with this food. She said “WHAT MAKES YOU THINK YOUR GERMS ARE BETTER THAN OURS” I said you are not the one who has to eat this. She immediately became irritated of me asking for a replacement. She began to raise her voice and told me again “NO” she was not going to give me anything and If I didn’t like it I could call the Police. This all happened in front of maybe “8” people in the store. While another customer was complaining of how slow the service was. The manager walked off and proceeded to fix orders for the other customers and left me standing there for maybe 10 minutes and I finally asked another associate for the owner’s phone number.
Needless to say, I left the store with no food for me and my kids on this day. I attempted to reach the owner but no response. Wing stop stole my money and gave me horrific customer service. I was embarrassed and belittled. Please help me get a refund and report them to the BBB along with the health Department… I think I can say, They broke all the rules of bad food!!!!! They should have had a sign to say “NO REFUNDS” “ALL SALES FINIAL”
Hungry, Mentally Abused and left with Germs.