The Bedding Experts Complaint - Horrible Experience with Bedding Experts
NAPERVILLE, ILLINOIS -- Purchased a mattress/box spring and headboard from Bedding Experts in Naperville, IL. Salesman was fine...told me delivery people would remove old bedding. We took apart our old (platform) bed and had only a queen mattress to be removed. When new bed came (headboard not there), delivery man started to bring it inside, when I told him it'd be easier to remove old bedding first. He informed me that "they don't like to do that". I showed him my receipt stating he would remove it, but he still refused. I had to call the store and finally, he agreed to remove old mattress, begrudgingly.
As I said, the headboard did not come. I was told that when it DID arrive, we'd have to attach it ourselves. Fine. One week later, still no headboard. I finally got a delivery date and four-hour window to wait. Took off work early and waited from 4:30 until 8:30 p.m. Bedding Experts never showed up. Called the store to cancel the headboard and got a busy signal for two hours, so I finally went there in person to cancel the headboard and request a refund for it. I was told that I could not cancel because my salesman was not in that day!
Long story short, I had to call my credit card company to make a complaint to take the amount of the headboard plus tax off of my credit card. When I wrote to the store and the corporate office with my complaint, I got no response at all. Surely will not be returning to the Bedding Experts.