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Napleton Lincoln Mercury Complaint - Auto Problem
Complaint
ALSIP, ILLINOIS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I bought my son a 1997 Mercury Grand Marquis on April 16th, 2003 for $8,000. They told me that it was a one owner car and that nothing was wrong with it. I brought it back a week later for the inspection that they didn't do when the car was traded in by the original owner. The car had 54,000 miles on it when purchased. The car started overheating on August 28, 2003. We had it towed home and brought the car to the dealer (Napleton in Blue Island) the next day. They called us on September 2 to say that it was the intake manifold and that it would cost $800.00 to repair. When this car was purchased, we were not given the option of buying an extended warranty and my son still owes me $7,000 for the car. Napleton Service Manager told me that all the intake manifolds up until 2002 are plastic, and that they fix alot of police cars and limos for the same problem. I wish they had told me this when the car was purchased. Could you help me or tell me what I should or could do to pursue this further? Thank you.
As a resolution, I would like the following:
I think that Napleton should fix the car or should have offered an extended warranty when it was purchased. Also, I think that Ford or the people who make the cars should know about these problems if they don't already. I just donated a 1997 Chevy Lumina for the same problems that I couldn't afford to fix anymore, and it died at 90,000 miles and was purchased new. Thank you.
Please contact me if you need more details regarding this incident.
I bought my son a 1997 Mercury Grand Marquis on April 16th, 2003 for $8,000. They told me that it was a one owner car and that nothing was wrong with it. I brought it back a week later for the inspection that they didn't do when the car was traded in by the original owner. The car had 54,000 miles on it when purchased. The car started overheating on August 28, 2003. We had it towed home and brought the car to the dealer (Napleton in Blue Island) the next day. They called us on September 2 to say that it was the intake manifold and that it would cost $800.00 to repair. When this car was purchased, we were not given the option of buying an extended warranty and my son still owes me $7,000 for the car. Napleton Service Manager told me that all the intake manifolds up until 2002 are plastic, and that they fix alot of police cars and limos for the same problem. I wish they had told me this when the car was purchased. Could you help me or tell me what I should or could do to pursue this further? Thank you.
As a resolution, I would like the following:
I think that Napleton should fix the car or should have offered an extended warranty when it was purchased. Also, I think that Ford or the people who make the cars should know about these problems if they don't already. I just donated a 1997 Chevy Lumina for the same problems that I couldn't afford to fix anymore, and it died at 90,000 miles and was purchased new. Thank you.
Please contact me if you need more details regarding this incident.
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