United Parcel Service Complaint - UPS provides unreliable service on their "guaranteed" delivery services!
NEW YORK, NEW YORK -- The following is a copy of an email which I sent to UPS Customer Support earlier this morning
Dear UPS Customer "Support":
I brought a UPS Next Day Air envelope containing important, time-sensitive documents into a UPS Store facility in New York, New York on Monday, December 31st for shipment to JPMorgan Chase Bank in Phoenix, Arizona.
I was assured by the person who accepted the envelope that it would arrive on Wednesday, January 2nd.
After checking the tracking for this envelope earlier this morning, I was shocked to discover that the delivery of this envelope has been rescheduled for Thursday, January 3rd!
Pardon my French, but what the [snip] is going on with UPS? The documents contained in the envelope are TIME SENSITIVE and must arrive today (Wednesday, January 2nd)!
I was hesitant to use UPS for the shipment of these documents, but since the receiver supplied me with a pre-paid UPS Next Day Air envelope, and I figured that since UPS had an extra day to deliver my envelope (due to the New Year's Day holiday on Tuesday), they couldn't possibly [snip] this delivery up... How wrong I was!
Since you can't keep your promises of "next day delivery", I will never again use UPS for any of my parcel or document shipping needs. In other words, you have lost me as a customer! In fact, I will no longer patronize businesses who use UPS as their shipping carrier!
It's a sad commentary when the United States Postal Service provides better and more reliable service than United Parcel Service!
No wonder UPS uses the color brown... The color of [snip] is fitting for a company which provides the [snip] service in the shipping industry!
UPS can kiss my (my business) goodbye forever!