AirTran Airways Informative - Defense
CANTON, OHIO -- I read a lot of reviews on poor customer service about Airtran as well as other airlines. As a former employee, the truth of ignorant passengers needs to be addressed. First and foremost, the most common complaint is that somebody was not allowed to check in for their flight. If you follow the directions when booking your ticket, which suggests arriving at the airport at least 90 minutes prior to departure and at the gate 10 minutes prior to departure, maybe you won't have to worry about getting denied check in. I also find it funny that most complaints say "i missed my flight and they didn't hold the plane and then the next plane was delayed, which is ridiculous".
If we didn't have check-in restrictions then delays would be on every flight because a fact of life is that passengers are ALWAYS going to try to cut it to the last possible minute to get to the airport. Security screening has NOTHING to do with the airlines, that is the TSA.
Furthermore, delays for weather or mechanical are caused because they are trying to PROTECT you from a potential disaster, but wait, I guess you only care about that from happening when it is plastered all over the news. I wish one day we could do EXACTLY what you passengers suggest we do in you reviews and hold planes for people who got to drunk the night before to wake up and make it on time or just "let people slide" through security cracks.
One day of this fiasco would make everyone beg for the ways that are in place now.