Vonage Complaint - Leaving My Ex-wife Was Easier Than Leaving Vonage
FORT WAYNE, INDIANA -- HARK!!****Please Read*****The stories on here all seem very similar so I won't waste your time with specifics........ Cancelled my service 5 months ago and have been billed every month since. Let me tell you.... I have to pay Vonage its propers.... I have NEVER encountered a customer service staff more expertly trained at FRAUD, than those that I've dealt with at Vonage. Endless hold times, Out-right refusal to transfer you to a manager, admits to over-charge and refuses to credit my account.
There is hope...... every Vonage account requires a credit, debit, or checking draft agreement. I filed a dispute with my bank for 6 months of Vonage related charges. After a half hour of dealing with Vonage, my bank customer service team agreed that this is out-right fraud and gave me my money back. These charges can be recovered for up to 6 months of past billing.