Sprint PCS Complaint - Rebates and referall Visa gift cards
AURORA, ILLINOIS -- Get $100 off of your SPRINT PCS phone bill if you sign up for a 2 year contract extension (and keep your old phone). Since I use my cell phone as my (single point of contact) business phone, it seemed to make sense to sign up. Not only did I never receive my credit, none seems to recall the special or my privies phone calls of inquiry when no credit was ever forthcoming. To make matters much much worse I added 3 new lines each carrying there own NEW 2 year contract with the assumption that along with mail in rebates (that I have since received) I and a friend who is a current/new line adding sprint customer as well were supposed to receive 25.00 each way on the sprint referral program for family friends and coworkers. That would be a total of 75.00 in Visa gift cards to me and 75.00 in cards to my friend who refereed me.
On 6-17-07 I was advised by the sales rep at the sprint store to "call in" my referrals to customer care because one of my new lines was a wireless card and as such could not be used to do the #ref thingy they advise you to use from the new phone within 14 days of activation. At this time I was assured by a customer care representative that they has processed my referrals as well as my girlfriends who talked to the same rep after me and that we would receive our cards in 6-8 weeks. 8/07 I had yet to receive any referral cards so I called in again. This time I was refereed to the rebate center who in turn refereed me back to customer care who then refereed me back to telesales who then refereed me back to customer care!
By this time I'm sick so I decide to let it rest for a while but It is a new year and as such it has been 6 months and I still have not received my 75.00 in referral cards or my 100 credit on my bill for the new service agreement. Understandably I am totally frustrated at this point and decide to call customer care again. This new lady Amanda referees me now to card services who informs me that although they have a rebate card on file and issued to me it is not the rebate for these 3 particular new lines. They are from another friends referral after this one.
November sometime. She informs me that it is obvious Sprint is giving me the run around and directs ne back to customer care to demand they process my referrals immediately so that card services can issue me my cards. Finely I talked to Cathy at sprint customer care who had the nerve to try to tell me that she looked it up and the 25.00 gift card referral program is for new customers only and that I was an existing customer when I purchased the new lines even though they all have there "own new" 2 year contracts starting from the date of sale.!!!!
I want the 100 dollar service credit that should have been applied to my bill with the 3 new phone lines and I also would like the 75.00 in Visa debit cards that I was promised threw the referral program and factored enormously in my decision to add the new phone lines in the first place. My monthly bill alone with sprint for all 6 lines averages 500.00 a month. I have filed a complaint with the BBB.
I'll keep you posted. This so sucks!!!