Correctional Billing Informative - Phone Service - Inmates calling families
KNOXVILLE, TENNESSEE -- I am so angry because I am expericing the very same thing as all of you and I can not believe that it can be so trying just to speak to your family member who is imprisoned. It is not like this comes free to us, as a matter of a fact my last calls are in the neighborhood of $25.00 for a brief 15 minutes that includes two interruptions by the phone company saying 1 minute left and then 30 seconds left. I can also see that the jails or board of correctins must be getting a huge kick back, as well as probably other elected officials and lobbyist. There is just too much chatter on the internet in regard to this horrendous crime against law abiding people who are caught up in a horrific situation not of their on making.
Let one of them get in our place and see how quickly they start trying to correct this major/global phone rip off. I am so angry, right now. I have been on hold for 32 minutes with Global Tel and just got off with the Correctional Billing answering service that ask you to press every number on the phone and you still never talk to a human. If they have such an abundance of calling why in God's name do they not hire other people, or fire some that they have. They are making enough money off each call to at least be available to their customers. There must be an answer to this. My son has been moved from a county jail to a prison in MS. For better than 2 years we dealt with Correctional Billing, which was not easy, but we did purchase an extra cell phone on our plan and had it on a local number inside the county of the jail. When he dialed that number it was forwarded to our home cell number. This allowed us to be able to talk to him 4 times for what we were paying previously for 15 minutes.
After he was sentenced and sent to the prison, that came to a quick end. It is inside a different calling area and company and we have not been able to get a call in to Global in order to set up an account or even find out where our money on the other account went to.(Going on 3 weeks now) I wish that every family of an inmate could just refuse calls and not put money on an account and see how long it would take before they started calling us. I know that would be most impossible but as I see it this is the only way to ever get their attention. I am open for any advise or I will be involved in any type of campaign or petition to whomever to get some results. There is far to many of us for them to ignore for very long if we ban together.
Remember without our money they are nothing. Have you ever paid so much money to be treated so poorly? Me neither. I am sick and tired of it. It has only been 3 years and I have many more to go so I am not going away. God Bless each of you, I know your pain.