Pizza Hut Complaint - Poor Service - Difficult Sales Associate
CALIFORNIA -- It would appear that the size of Pizza Hut pizzas is shrinking. I got what was supposed to be a large pizza today and it looked barely like a medium. I actually remarked that it looked like a medium in the store (I always open the box now because my order has been wrong so many times) and was assured that it was a large. I brought it home and was asked by my family members why I got a medium instead of a large.
For a bit of background, this is a local carry out/delivery store where I have spent thousands of dollars over the past 10+ years of patronage. In the past when my order has been wrong, either the wrong crust, wrong toppings, no toppings when we've paid for toppings, missing products, or even a completely disgusting product that looked like it had been dropped on the floor and put back in the box before being handed off as food, I have generally bit my tongue and said nothing.
Today I decided to return the product and question its accuracy. I was met not only with a difficult sales person, but also a customer in the store who got in my face for deciding to return the product and ask for the charges to be reversed on my credit card. The sales person said she could not reverse the charges but that her supervisor could. When I asked to speak with the supervisor she said that she wasn't available until tomorrow. Then the customer got in my face and said that I had to take the money instead of getting a return on my credit card; that I didn't have an option. This lady wouldn't let up. I didn't want cash, I wanted the charge reversed. I've since called my credit card company and found out that if a store has a credit card machine, they can in fact easily reverse any charge. But no, I was bullied by that rude customer and the difficult sales associate which resulted in me just taking cash and leaving the store.
I am horrified over the treatment I received. I will never again patronize another Pizza Hut. EVER. Even if it's the last restaurant on the planet. I will be relating this story to all of my friends.