British Airways Informative - Lost Luggage - 4 Months - No Payment
LONDON -- On the 22/Sep/07 I travelled to London -Dubai, British Airways lost my luggage. To start my claim I had to fill lost content claim form, which I did online, on 3/10/07. Immediately I had an electronic replay from BA saying, that to proceed with my claim I have to post some receipts and a hard copy of their email. I did as asked. Having no response to my letter I called, just to find out that they have no my home address, which was a reason to freeze my case. Nowhere on my email was stated the need for my home address and even so they have my lost luggage reference number and my address can be easily traced.
To this suggestion they answered that they do not communicate with department, which deals with reference numbers. I gave my address and after about a month I received a check to cover my expenses I had during time while on holidays with no luggage. Immediately I called them asking why there is no payment for my luggage content. I had an answer that I need to wait 3 months from the loosing date for it to be declared lost. So I waited, I called them today on 3/1/08 just to find out that my claim form cannot be found, so as they suggested, probably I did not filled it. I did fill it and had a confirming email (3/10/07).
They asked me to resend it by fax, and wait for response for another 28 days. Customer service says different information each time I call, and it looks like there is no end to my case.