AAA Car Rental, Puerto Rico Complaint - Terrible Service - Does not guarantee your car
SAN JUAN -- I made a reservation through CarRental.com to pick up a car on 12/29 at AAA Car Rental in Puerto Rico, when I went to pick up my car there had no cars available, they said they were waiting for cars to come in. In the meantime there was a lady there who had been waiting for over 2 hours for a car. I asked how long would I have to wait for the next car and they said about 50 mins. I told them I had a closing to go to so I would come back to pick up my car. When I returned they said that I would still have to wait, I reminded them that I was there earlier and wanted to know why they didn't hold the car since I had a reservation and had told them that I was coming back.
Their response was since I wasn't there they gave the car to someone else because they can't assume that I was really coming back. In other words they don't care if you have a reservation or not its a first come first serve and its your problem if you don't get a car. If I had stayed to wait for a car I would have missed my closing which meant I would have lost money. The only luck I had was that the Realtor I was dealing with drove me back and forth but there were many people there who had just arrived and were stranded with no vehicle and no way of finding a solution. This was a very expensive lesson that I learned.
I will never use this company again. If you need a car in PR stick to the big companies like Enterprise. In my desperation I went to Enterprise and they had cars but they were holding them for people who had reservations. That is how a company should work.