Hertz Complaint - Rental Breakdown and They charged Me!
Never, ever will Hertz get mine or my company's business again. After securing a reservation online in the states for a rental car from Hertz at the Vienna airport I have plunged down the rabbit hole of unbelievability with this company. After having the rental for LESS than 2 hours my wife and I were stranded on the Autobahn when the clutch let out. We stayed with the car for another 2 hours since Hertz said we were responsible for the vehicle. It was eventually towed and we were not provided another car until the next day. Fast forward one month (sept/oct 2007) and we receive a certified letter from Hertz Vienna informing us that they charged us $3600.00 US for a new clutch!!! We even took the insurance they offered but Hertz informed us that since they determined we "ruined" the car the insurance does not apply. Needless to say we are fighting this tooth and nail with Hertz and with Mastercard. What a scam! Now instead of just looking for dents on rentals, consumers need to get a mechanic to check over the engine as well. I guess this is how Hertz pays for the maintenance on all their vehicles.