MUSKEGON, MICHIGAN -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
My cousins and I stayed at Muskegon Harbor Holiday Inn, on the weekend of July 18th, 2003. We used my cousins credit card (Julie Slusser) to reserve the room but when we checked out we all pitched in our share and payed cash. The credit card should never have been used. The clerk did not give us a receipt and we didn't think to ask for one.
A month later my cousin got the charge card bill and the full amount ($310.00) of our stay was charged on the bill.
My cousin contacted the general manager of the hotel and was told 'If you don't have a receipt there's nothing I can do.' He wouldn't even look into the matter or question the clerk.
My cousin also contacted the corporate office of Holiday Inn and made a complaint and after being promised that it would be taken care of she was later told the same thing 'without a receipt there is nothing we can do'.
It is obvious that this clerk purposely did not give us a receipt and then charged the credit card to cover her deception.
We are all hard working family women and rarely get a vacation for ourselves. Now it will be quite awhile before we get another vacation since we had to pay for the trip twice.
Please look into this matter for us, as I am sure that if the clerk got away with this with one customer she has or will do it again. Thank you,
As a resolution, I would like the following:
We want the credit card to be credited for the full amount.
Please contact me if you need more details regarding this incident.