Value City Furniture Complaint - Crushing The Spirit Of A 4 Year Old
COLUMBUS, OHIO -- After Ordering over $1500 worth of furniture on 11/10/2007 my delivery date was explained that it would be on 1/4/08 which would be today. I would like to add that I failed to receive a confirmation call for a delivery time and window yesterday however I called Value City to confirm and was told that all of my furniture would be delivered between 9 and 12 today.
Being that I work 3 blocks from where I live, it is fairly easy to swing home to allow the delivery men (who were very helpful) into my home to assemble the furniture.
Upon their arrival, I showed them where the Camp Granada bunk bed would be assembled and one man began unloading the truck while the second delivery man ran over paperwork with me to check contents. I was made aware of two items. That the Trundle unit was apparently not with this delivery and was scheduled for delivery on January 17th (GASP), I have a 4 year old daughter who has been waiting, and we all know how patiently 4 year old girls can wait for things. So the bed is totally unusable until after the 17th bearing the risk the item would not be lost in transit.
I then was also made aware of the “extension” units which are required for the actual use of the bed with a full sized mattress were short at the warehouse and that a second trip would be required and extra time for me to request for time off from my busy day at the office. After having this explained to me by [name removed], I was directed to the back of the truck due to a problem with the Bunk itself. Once again, a problem was brought to my attention that the Bunk bed I waited a good 2 months for delivery for, was damaged upon loading it into the truck and improperly securing the furniture.
The wooden footing at the bottom of the headboard of the lower bunk was split, not only an eyesore on a $1500 bunk bed, but makes this unit physically unusable by the aforementioned 4 year old daughter and the installers themselves.
I have since refused delivery of this Damaged Goods and am on the hopeful “waiting” list for a delivery this upcoming Wednesday, of which a promise of the Delivery manager at the Broad Street Value city was not % 100 certain that this would, occur.
I am writing this letter to Value city to voice my disdain for the care and improper treatment of a clients bought goods, As I am making payments on this unit I have not even been able to enjoy the product due to a heavy waiting period, a lack of communication via the company in regards to delivery, and the incompetence of having the completed order together.
I do not understand how Value City can continue to operate with such a lack of consideration for those whom buy your wares. I have been a loyal customer for years and recommend such services to others who are looking for quality furniture and bedding. However with the loss of credibility due to this entire ordeal has been rather disconcerting, I didn’t haggle in the showroom over price due to the customer service due to the knowledge that I would expect from such a company, the trade off would be worth it.
However now I am reconsidering any future recommendations to your company over the logistics, the communication or lack there of, and the complications of explaining to a 4 year old girl that she will not be able to hold a sleepover with her best friend due to the fact the furniture company broke her new bed.