DirecTV Inc Complaint - Not what I was told!!!!
I recently switched back to DirecTV, I originally left because of the service very crappy! But I was phoned and after some explanations and apologies for our prior differences, I was promised a rebate of 10.00 That everyone was getting and an additional rebate of $10.00 For coming back for a total of $20.00 A month for 10 month's then just a $10.00 Rebate for an additional 2.. Hmmm guess what they aren't there received a letter saying my account is ineligible for these rebates called them! They stated they have never heard of anyone getting a letter stating this! Yeah right! Guess I'm the first! No body can explain why my account in ineligible seeing as I was a former customer returning to them which happens to be the only way you can get the second credit I admit I'm gullible I fell for it my promised 56.00 A month bill for the first year is well over 80.00 Closer to 90.00!They also screwed my brother in law at the same time we both ordered on the same day. Not to mention how they screwed my grand mother seems they were pulling her monthly auto payment out twice a month. According to them no they weren't this went on for 6 months finally granny went to the bank.. Guess where she got to go yep the fraud department they got her money back direct still says it isn't so! After all this the very next month same thing granny went back got the bank to get the money back and closed that checking account..
Yup if had known this in November when I switched back it wouldn't have happened but next time I'll know they can and will say anything to get you cause as soon as you sign that contract you are their's for the next 18 months regardless they aren't following through with what they say!!!!! Please people don't follow my mistake!!! Don't trust them I have been on the phone with them for 3 hrs so far and it has gone from a reply in 72 hrs to 7 days and was told today that it will be 7-14 days..
Hmmm guess what penalty for canceling is 112.00 Just might be worth it.. Hmmm wonder if I don't pay my bill and they cancel it if I still have a penalty??? Any body know????