Belle Tire Complaint - Do not buy from Belle Tire
KALAMAZOO, MICHIGAN -- We bought 4 new tires in July 2006 from Belle Tire. We started having vibration problems shortly after. In July 2007 they replaced 2 of the tires for being defective because I had bought the lifetime warranty and while we were there told me that I needed new shocks and struts on the van and it was dangerous to drive. We borrowed a car for our trip the next day then we took the van to 2 different dealers to get another oppinion and both said that nothing was wrong with either the shocks or struts and gave me the computer printout of where it was on the diagnostics machine. The tech had quoted me $600 for the struts to be put on.
Needless to say we did nothing. The tires were still vibrating and we took it back several more times, finally they replaced the other 2 tires and charged us $150 because the warranty is prorated based on mileage it is not a tru lifetime warranty even though the technician said they were faulty. This still did not fix the problem and went back a few more times. The manager finally talked with another manager at a different store and they decided that the Honda Odyssey was not designed to have the Kelly Springfield tires that their sales person origianly sold me because of a load and speed rating on the tires. They then said they would put on 4 new tires, but would charge me $96. A total of $622 in 1 1/2 years.
The problem is fixed now, but I filed a complaint with the BBB and one of the corporate managers called me and was very rude to me and told me that the 2nd set of tires should not last 40,000 miles and that it was a wear problem and not a defective problem. After telling him what his managers said he informed me that he had never heard of such a thing. I told him that they obviously have a training and communication issue in their company then he got more rude and mean. I told him I did not want the original money I paid for the tires back, but wanted the extra $250 and was not arguing anymore.
According to him it will be up to the BBB if they find them at fault. So we will see what happens, but we will NEVER buy from Belle Tire again.