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TimeWarner Complaint - Worst Service EVER! - Broadband

Review by puffzotty on 2008-01-04
LOS ANGELES, CALIFORNIA -- WORST SERVICE EVER!

I purchased my own modem thru www.broadbandoffers.com to open up new account more than 2 year ago. I disconnected the service about 6 month ago, and few month later collection agency sent a collection notice to pay for the modem.

I went to the payment center and show them the modem belongs to me, and got a receipt. I also called in the customer service to confirm.

I've been getting 3-4 phone calls a day from collection agency. So, I called the customer service again to resolve the issue. It has been almost 2 month and Time Warner hasn't done anything!

I called in again today, instead of clearing up the mess Time Warner made promptly but all the rep told me was to wait. I've been waiting for 2 month now and tired of phone calls from the agency.

I've been using Time Warner for more than 6 years but now, I am very disappointed and NEVER going to get Timewarner AGAIN
Comments:1 Replies - Latest reply on 2008-01-04
Posted by Anonymous on 2008-01-04:
Send the collection agency a letter demanding proof of the debt. Post it via return-receipt to guarantee they can't deny ever receiving your letter. There are a number of web pages which can show you how to create the letter.

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