Jetstar Airlines Complaint - Lost Luggage Run Around

Review by Mibody on 2008-01-04
CAIRNS -- Recently my son went to Singapore and then to Taipei from Cairns in Queensland, on arrival at Singapore he has no luggage as its lost? So he lodges a claim and is told its in Sydney we will get it to you in 24 hours well its now 4 days and we have been on the telephone for over 3 hours trying to track down his bag and yet all the luggage codes we have and he has sent us are not on the system?? So far he has worn the same clothes for 4 days and we are no closer to finding his baggage.

When they say we will send your luggage all the way through for you they don't specify where they are sending to and have no idea where the bag is .. NOT Good Jetstar.

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