Pep Boys Complaint - Tires
SAN DIEGO, CALIFORNIA -- On 12/02/06, I purchased 4 new tires for my car, paid for everything even the road hazard warranty, when it come time to have the tires rotated I first was told that I had to leave the car for at least 4 to 5 hours, well because I'm handicapped that wasn't possible for me!, so the manager said that I could make an appointment to come in and have it done (rotation). But even with an appointment he said he couldn't guarantee that he could doing even then, saying that if someone came in at the same time as my appointment that I'd probably still would have to leave the car anyway, at this point I felt as if he was giving me a run around, so I left feeling like I just got the runaround of my life! Now 8,000 miles later the front tires had worn so badly from not being able to have my rotation done it not only ruined my c.v. joints on my front wheel drive car but I ended up picking up a screw in one of the front tires giving me a leak in one of the front tires, making me having to go back to pep boys to see if they could do something for me they told me that they would pull my car in and check it out, it's funny because they didn't waste anytime bringing my car in and while they had my car in their shop I decided to take a walk into the garage where my car was and that was when I caught the worker under my hood and had my air cleaner wing nuts in his hand proceeding to get ready to remove my air breather! I said excuse me but what are you doing under my hood when I'm here for just tire service, his excuse was oh!
We do this to all the cars we call it a 5-point checkup, well I told him that I do my own checking under the hood and told him to kindly put the screws back on the airbreather and close my hood and just do what was suppose to be done on the tires and not under my hood, well he seemed like he had an attitude over it, but hey why was he under my hood? Between him and the tire manager I ended up being charged for 2 more new tires with the warranty charges I already had on the previous ones that were still under warranty, I feel I got ripped off because the tires only had 8,000 miles on them and if they had rotated them when they were suppose too they would still look like new like the rear ones still do! I still have the 2 out of 4 on the back but got charged for the 2 front ones and I'll never recommend pep boys here in San Diego, store #978 to anyone unless they want to be ripped off or worse yet have that gang banging looking Mexican dude they have working in the garage trying to sabotoge your vehicle by putting his hands under the hood when your only there for tire service it was a good thing I walked in when I did or it would of cost more then $249.54 the first time for 4 new tires, and then 8,000miles later be charged another $95.25 to replace two of the four you had already bought the year before!
I never believed the rumors about what goes on at that pep boys, about them doing things to your vehicle so you'd have to come back, until I experienced it for myself! The next time I'll go back to Discount Tires, like I had done in the past, I never went through all this crap with tires, especially with the ordeal with catching the guy under my hood?, that was nervy of him! Sometimes deals are to good to be true especially with their recent one where you buy 3 and get the 4th tire free yea right they probably raised the price of the tires to civer the cost of the 4th one: it's not pep boys fault it's the crooks that they hire that give them a bad name! "NEVER AGAIN"!!!
I haven't decided yet if I'm going to go see my lawyer but if I do they will be the first to know!.
More Reviews on Pep Boys: