United Parcel Service Informative - COMPLAINT UPS - Next Day Air (What A Joke)
HOUSTON, TEXAS -- One of my vendors shipped out time sensitive material to me yesterday (Thursday) via UPS Next Day Air Saver for today delivery (Friday). I absolutely need the package for the weekend.
I basically stayed home all day waiting for the package to arrive when the time reached 6 PM, I started to worry so I called the UPS customer service center and they told me not to worry, as the package WILL be delivered today. They said with Next Day Air Saver, the driver has until 11:59 PM to deliver the package. Being the worrier that I am, when the package did not arrive by 8 PM, I called customer once again and was given the assurance that it will arrive today and was asked to be patient.
I called pretty much once every hour after 8 PM and was repeatedly told the same story. It wasn't until 11 PM when I noticed the online tracking system changed to status to reschedule for Monday delivery.
I called UPS immediately requesting the package to be available for pick up tomorrow (Saturday) and was told that it has been locked up in the trailer for Monday delivery. I then asked to speak to a supervisor and the guy was not only rude, but useless.
What's worse was that I called the local UPS facilities after I hung up the phone with the 1-800 helpless desk and was told by a nice young man that almost all of their drivers return to the facilities by 9 PM. Had I called them before 10 PM, they could have made arrangements for me to pick up the package. I mentioned to him that I was told by the 1800 CSR that the driver will make one attempt up until 11:59; he started to laugh.
I am so disappointed in UPS right now that I don't even know what to say. If you do not make an attempt to deliver an overnight package, at least have the decency to either re-deliver or make the package available for Saturday pickup.
I had to pay extra money for my vendor to expedite the order in order to receive the product for the weekend. This is cost beyond the shipping cost which I will never recover.
I know myself alone will not impact UPS's business, but I will definitely let everyone I know about my experience and will recommend FedEx or DHL for now on.
What can Brown do for me? They screwed me!