Ashley Furniture Tyler Texas Complaint - Fraud - Ashley Furniture Home Store Tyler Texas
TYLER, TEXAS -- I am having TROUBLE with pillows that came with the sofa and over sized chair purchased from Ashley Furniture Home Store in Tyler, Texas. One week after delivery, which by the way took 2 1/2 months after ordered to receive, I called and talked to the manager (owner's son) that the loop fringe on the pillows was pulling out. That was Nov. 23, 07. I was told by the manager that a technician would come out to check the pillows and if they could not be repaired, they would be replaced. Dec 11, 07 a technician FINALLY comes out after numerous phone calls to the store by myself and husband. The technician took pictures and said someone would be calling me. Dec. 29, 2007 I called the store to find out WHAT they were going to do about these pillows. I was told new pillows would be ordered. On 12/31/07 I received a phone call from the woman who places orders for the store and she informed me that the owner wanted me to bring the pillows to the store BEFORE they could order new ones. I took the pillows in on 12/31/07 (all 8 of them) and the owner, insisted I leave them there so the Millenium Furniture Marketing Rep could inspect them.
I get a call the next day from the Millenium marketing rep, who informs me he did not find anything wrong with the pillows. He stated, They are in show room quality condition. I asked him specific questions about the pillows and it turns out the owner made a switch. The marketing rep was shown a set of pillows that were not the ones I left there. I called the next day and talked with [the owner]. She stated, the marketing rep has inspected these pillows and he agrees with me that there is nothing wrong with them. I through a fit. I told [the owner] that I would be returning the two pieces of furniture and eat the 30% restocking fee. [the owner] stated that returning the items was not an option because there is nothing wrong with the set. [the owner] refused to set up another inspection with the millenium marketing rep while I was present for the inspection. BOY do these owners of this furniture store have a BIG surprsie in store for them. I am filing every complaint possible and reporting these owner's and this franchise to the State Attorney General's Office for fraud. I purchased these items WITH the EXTRA protection plan on each piece. I have pictures of the pillows, they have been filmed on my video recorder, and I WILL not allow these people to maneuver us this way. It is WRONG on so many different levels.
So, BEWARE, because Ashley Furniture Home Store's may be the number one retailer of furniture today, but at the rate these franchises are going, I'll dare say, 10 years from now they won't be. What gets people in the door are the finance options. That marketing strategy only goes so far. If this particular Ashley Furniture location here in Tyler Texas were having a buy anything you want in our store for $1.00 and get the second item free sale, I would not buy from them EVER again.