Bridgestone/Firestone, Inc. Complaint - What is wrong with these people?
DENVER, COLORADO -- My Wife and I were driving through the mountains of Colorado into Denver. On the freeway the car was shutting off and starting up again, it was jerking and jolting and was all over the place.
We were near a Firestone that was near where we had to sign papers for our new house. We pull in and ask them if they can go through the car and see what's wrong.
They tell us that it will be $370.00 for a tune-up...........and that it will be fixed. I thought that was a little high for a tune up but we needed the car because we had to drive back through the mountains that night.
4 hours later they still had not called so we walked from the store we were at (killing time) and asked if the car was done........1 hr later the guy drives the car out of the shop and parks it. I get in and the car does not start. So I am wondering what is going on why did I spend 400 dollars for them not even to fix it? They tell me that the battery is dead. So pissed off I leave.......we got a jump and I went to Napa to get the battery exchanged because it was three months old and still under warranty.
The lady at Napa could not test the battery because her tester was broken but she just replaced the battery. But a day later that is still not the issue. I end up taken the alternator out myself and having it tested and it was bad. So these guys just ripped us off and did not fix anything.
I think that anyone who does not believe that this is going on should call consumer reports at any news station and have them investigate this issue. Firestone is ripping people off and sadly are putting people in danger by not fixing the cars the right way the first time.
I went there thinking they were of the best quality but after reading similar stories I am just so pissed off. DO NOT TAKE YOUR CAR THERE!!!!!!!!!!!!!!!!! EVER!!!!!!!!!
A BLIND 90 YEAR OLD WOMAN WHO HAS NEVER WORKED ON A CAR COULD DO A BETTER JOB.
We now have a car that shimmy's from side to side, the right brake rotor is messed up being warped because of how they put their tire back on. And there are multiple other things wrong that I believed they caused.
Somebody should find out who is causing this:
1. Employee's who just don't care?
2. Employee's/managers who get bonuses by selling more products?
I will never go there again......this is the Bush administration of care care. Believe it!!!!