Community Motors, Inc Complaint - Deceptive Car Sales
OAK FOREST, ILLINOIS -- I can say for certain I am not satisfied with Community Motors in Oak Forest, IL. I am very unhappy with prices, for the sales process itself, for the warranty, and the promises that were made. I bought a new Yukon in 2001, loved the truck, the color and the deal. I loved the Envoy ride when I drove it. However, this white truck from Community is not a love affair, but a shotgun wedding.
In the process of looking at potential cars, I had Rob the salesman run the area for 2007 and 2008 Envoy Denali's in any other colors but black and white, and he came back with two cars, only two cars, on the evening of Friday, December 7. He said that there was one in Mount Prospect and one in Beloit Wisconsin, that was all. I found out on Saturday that Arnie Bauer in Matteson had a silver Denali worth more,and selling for less than what I got through Community. About a$4000 difference. Several other dealers emailed me info on Denali's in other colors that were available as well. I was only told about the two that were too far away- Beloit and one in a far northwest suburb. Because I would have taken the one in Matteson for sure.
I had asked Rob a couple times if that was all the Denali’s in the Chicago area. He said that was all the Denali’s. That was absolutely not true. I was lied to. I arrived at the dealership about 3:30 in the afternoon, and had no food since noon. By the time I was signing papers, at 9pm that evening, I was really unable to process the information that I was given about the price, warranty and the interest rate. I was definitely pressured here, as I had told Rob and the finance guy that I couldn't think, that my medication had worn off, and that I wanted to wait till tomorrow. I was pressured to sign the papers anyway. My medication (to help me focus, process and think, as I have a disability, covered under the American with Disabilities Act) had worn off, and my hypoglycemia had left me unable to evaluate.
I shared this, that I had a disability and my meds had worn off, and that I have hypoglycemia, with both Rob and the finance guy. I was clear and told the finance guy that I did not want the warranty several times, but he would come back with another version of the deal. It turned out that I was charged 1995 for the warranty, when I told him no so many times.At least seven or eight different combinations of interest rates, coverage, payments and total amounts. I wanted to use my bank but he pulled out a book and said here it is. The interest rate from my bank on that would have been 6.1%, but they charged me 6.95%. I was lied to over and over. I do not want a car with over 5000 miles on it presented as a "new" car,smelling of smoke, when I have an extreme allergy to smoke, and asthma. I told them when I was there, sitting in the car. They said it was from the guy sitting next to me, who smoked. That it was the smell from his clothes.
And a color that I definitely did not want. The next day I wrote the
dealership General Manager Richard E. Head about my experiences there,
being lied to, deceived, cheated, and that I wanted a different car, in any
color but black or white, and he said that would be impossible.I feel lied to and robbed. I expect to have serious problems getting anything promised me from this dealership.
I have been cheated and lied to: a new “used car” with 5000 miles already on it.And a smell of smoke that did not go away after being "detailed" like I was promised. So I will do everything in my power: write every Blog site and web site that has Envoy attached to it, or GMC attached to it. And let them know about how Community Motors sells cars.