Carmax Complaint - Carmax Nightmares
SOUTHERN CALIF., CALIFORNIA -- I would like to express my complete dissatisfaction with the ‘service’ I’ve encountered at three of the Southern California locations. I’ve been trying to purchase a preferably black, 2002-04 Z06 Corvette. I thought I’d try Carmax, thinking as your slogan states “The way car buying should be”. This hasn’t been my experience. Here is a brief summary;
1. The Irvine location has three times told me or expressed that they had a particular vehicle in stock but they did not. One response was "we sold that several days ago" another was "It's out on demo and won't be back for a while”.
2. The LAX location could never answer a simple question about a vehicle‘s exhaust, tires etc.. "Oh, others have asked me about that". I can see that I was not alone in being ignored.
3. The latest, at the Duarte location. A 2004 Z06 shows up after midnight and is priced at approximately $31,988. I email the location about purchasing. Not more than an hour later, I go back to the site to show a coworker the vehicle, the pictures are removed and the price has been increased by over $1,500 dollars! This is "how car buying should be"? A customer shows interest in a car and the price is jacked up!
Is there a computer program that raises the price of a vehicle when there is interest in it?
It appears the ‘hoopla’ some have heard concerning Carmax is just Carmax’s self promotion...nothing more.
I can only say that if any of my relatives, friends or coworkers mention Carmax when looking for a car, I will relate to them my experiences and do my best to dissuade them from ever setting foot in a Carmax lot.