Federal Express Corporation Complaint - Lost Christmas Present!
CINCINNATI, OHIO -- On December 21, 2007 I paid for overnight delivery of a Christmas gift. The present was unwrapped (a pair of pants) anad fit nicely into the FedEx envelope mailer. I entrusted the package knowing that by paying overnight fees of $37.01, the package would be delivered on December 24, 2007.
December 24 came and went and the package was not delivered. Now - according to tracking, the package left Memphis, TN at 4:34 am on the 24th. Memphis is 90 minutes from Tupelo, MS - the destination of the package. Not delivered on 12/24 or 25, 26, 27, 28, 29, 30, 31, Jan 1 or 2! We called and found the company completely inattentive to our complaint and request for a refund of the overnight shipping charges. We were told that someone would contact us. That they did. I was not available so they said they would call back in 24 hours. No - no return call.
On January 6, 2008, I called FedEx again and asked about the status. The rep indicated that I should start a claim and that currently they were still looking for the package. The system would not allow a claim to be entered. I tried going to the website and it wouldn't come up. The claims form online is not currently available.
When I told the lady I would cal again - but that as I understood it, the claims process would enable me to get a refund of the shipping cost of $37.01 and the cost of the pants $51 she responded that Fedex would pay for the pants but that I would not necessarily get the shipping cost back. GO FIGURE - what other business can charge for NONDELIVERY of the service???
Fedex has built itself as the premier shipper, charging a premier price for their service. Their motto 0 When it absolutely has to get there. Cute that they don't say when it might get there. What shabby service - even when their employee tried to help, their services failed even their own employee.