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Better Business Bureau Informative - They Seldom Are Useful - Complaint Service
Complaint Service
In my opinion and experience, too many businesses hid behind the BBB. I should not have been surprised that BBB's job is to protect businesses. After several complaints that the businesses that offered less than adequate solutions or services, and BBB having no solution, I BELIEVE THAT YOU WASTE YOUR TIME DEALING WITH THEM- 3cents and other consumer boards is the way to go.
Are there a list of similar internet sites that one can make complaints that have better results than BBB?
Are there a list of similar internet sites that one can make complaints that have better results than BBB?
Comments:
Posted by shelly16 on 2008-01-06:
I totally agree. I have sent letters to the BBB in the past and have gotten NO responses from them...I really wasted a lot of time!!!
Posted by KenPopcorn on 2008-01-06:
BBB exists to protect the businesses, not the consumers. Your own state's consumer protection agency is a much better bet.
Posted by Justusryan on 2008-01-06:
They are a business that other companies pay to advertise with, they have no authoirty or power!
Posted by Slimjim on 2008-01-07:
The BBB simply reports and is just a tool to use. Many expect more from them than what they provide. Consumers will still go to a business' BBB report though before anywhere else when researching. That being said, filing a complaint will be recorded and many companies are far more likely to resolve issues with someone through the BBB than an internet smear campaign.
Posted by Lidman on 2008-01-07:
Slim hit the nail on the head again!(BA)
Posted by superbowl on 2008-01-07:
A few years ago they called us and said there was a complaint on file against us and the only way to clear it was to join the BBB. We did a lot of checking and found out that was a sales scam by BBB just to get companies to join. We never joined and there was NO complaint on file. I have since learned they were doing this to thousands of companies until they were caught and ended up paying fines for it.
Posted by SGTSAVAGE on 2008-03-12:
SLIMJIM AND LIDMAN-- APPARENTLY YOP KNOW HOW TO COMMUNICATE WITH BBB - why can't anyone else? TELL US HOW TO BE EFFECTIVE WITH THEM. ARE YOU ON STAFF WITH THEM?
Posted by thensider on 2008-03-12:
SGTSAVAGE: I do not work for the BBB, however my job dictates that I interact with the BBB. I answer complaints filed against my company. The BBB only serves as a liason between business and consumer. It can be helpful when the business you are dealing with has a third party customer service. Those at a corprate level may not be aware of issues that are happining at the call center, unless consumers or BBB bring it to their attention. Why? because they have to rely on the word of the Support Center. Anyhow, the BBB cannot MAKE a business do anything. They send your complaint to the company and then the company reports back to them (or not, if they dont care) Whether or not they report back is reflected in their rating. They are also rated on whether or not they resolved the issue. Some time the issue is "resolved" even if the customer isnt satisfied (example: customer complains that company wont refund product that is two years out of warranty) If it is a legitamite complaint (example: business refuses to honor covered defect under warranty) then the Attorny General or Consumer Protection Agency is the best way to go!
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