AT&T Long Distance USA Complaint - AT&T Billed for NOTHING!
KETTERING, OHIO -- Okay. My 86-year-old father died of a stroke last April. He lived alone, had Time Warner bundle of digital cable TV, internet service and home phone service. Following the stroke Dad was in a nursing hom for a month before he died and we kept the cable as we adult kids took turns flying in from our various home states and staying at his house. But by June it didn't make sense to keept it all so before I left to go back to California I canceled the Time Warner bundle and called AT&T so there would at least by phone service. So I ordered the basic home service, gave my alternate address and cell phone number in California, etc. I was told I HAD TO BE THERE at Dad's house for the installation and would be contacted in a few days. I wasn't. A few WEEKS later I was called on my cell phone that they were coming out on a specific date. I said, "Well, I'm back in California, can you install it without me there?"
I said, "Well, I'll see if I can find a neighbor of Dad's but if you don't hear from me, I haven't been able to do that and we'll reschedule the next time I'm back in Ohio."
Couldn't find a neighbor, decided the phone service could just wait until I was back in January.
Imagine my surprise when I get to Dad's house last week and found $80+ worth of phone bills month after month, and then the final shut-off notice. I called AT&T billing and was told this was a customer service issue. Transferred to customer service (and none of this is quick, you're on hold for a good five minutes each time). Customer service said no, this was a billing problem and before I could take a breath I was transferred back to Billing. Billing person said that I owed the bill, didn't matter I wasn't there (I didn't need to be there, no one would have told me that -- HUH?). I said LOOK, I had no idea the service was started, no idea you were billing me at an address where I didn't live...
Oops. Wrong thing to say, BACK to Customer Service.
Never get the same people of course so have to start my saga at the beginning each time. Explained again, said that the phone service they installed hadn't even worked or there would have been phone messages on Dad's answering machine. She said, "Well, we don't COVER that, you would need to call a service representative and there is a $75 minimum charge for us to come out and do that."
And yes, transferred again, at this point I'm not sure to whom, customer service or billing. I just said to WHOEVER I was talking to, "DO NOT TRANSFER ME ANY MORE!" Told my story YET and asked point blank if they were expecting me to pay. This rep said, "Well, I'll tell you what we can do for you, how about you only owe half the bill?"
I took that option rather than being totured through eternity between AT&T billing and customer service. I've paid more for less.
But, I will not do business with AT&T again, I am even going to switch my AT&T home service in California to the same as my internet provider. Hardly use that home phone anymore anyway, and don't know why my bill is so high for that phone line that is barely used since I got my cell phone. So the UP side is I am finally moved to take care of that. Will more than take care of the baseless charge AT&T stuck me with in Ohio.