Chrysler Corporation Complaint - Dealer can't find the part
About 3 months ago my check engine light came on in my 2002 Jeep Grand Cherokee. I took my car to a repair shop where they found a cracked hose located behind the left rear tire. They indicated this is one of the top 3 problems Jeeps have. They contacted the Chrysler corporation to get a replacement hose and Chrysler sent the wrong size hose. They sent it back and requested the correct one again. Once again, Chrysler sent the wrong size hose. when they finally were able to talk to an engineer on the phone for the Chrysler Corporation, the mechanic working on my car discovered that Chrysler has not cataloged some of their parts for about a 3-5 year period. Therefore, they can not find the part anywhere in their inventory or warehouse. The engineer stated he knew what part was needed, and then once again, sent the wrong part. It is my understanding that the Chrysler Corporation, or any car company for that matter, under Federal Regulation, must provide parts up to 10 years after the make of an automobile.
The repair shop working on my car has made over 5 attempts and can not get the part from Chrysler, which in my opinion is the same as them not having the part, which is a violation of federal law. I have been without my car now for over 2 months while they are going back and forth with the lies from Chrysler. I was always a person that would only by 'Made in USA' products, however, if this experience is not resolved as it should have been 2 months ago, I will never buy a Chrysler product again.