Sports Illustrated for Kids Compliment - Help without a bad attitude!

Review by GothicSmurf on 2008-01-07
For Christmas my mother gave my son a pre-paid subscription to Sports Illustrated for Kids.

She said it would take up to 6 weeks for delivery. A few days ago, I realized it had been over the 6 weeks and called my mom. She said that she was going to call me as they had gotten one of the SI for Kids issues at their house.

(Which is 1300 miles away).

I found the SI phone number online. The first 3 times I called, I was put on hold then disconnected. Finally I was able to talk to someone who was very helpful. I explained that I didn't have the account information number on me and that I wasn't sure which name the account was listed under.

After giving him all the information, he could see that it was their error. They had transposed the gift giver with the receiver and since I could verify both addresses, he changed the information for me. I also asked if he could see how many issues were sent out. He said that one has been mailed, but would take a few issues before they could rectify the billing.

He then told me he was going to extend our subscription for 3 extra issues because of their error! Although it was frustrating to be hung up on a few times, I'm very happy that they are making sure my son gets at least the full subscription year of magazines!
Comments:4 Replies - Latest reply on 2008-01-07
Posted by Anonymous on 2008-01-07:
There are a lot of good lessons to be learned from GothicSmurf's little missive. As always another excellent contribution. Thanks!
Posted by Principissa on 2008-01-07:
That's awesome Gothic. I'm glad they got that taken care of for you. It just goes to show, once again, that if you have a pleasant demeanor and patience people will be more willing to help you.

On a side note, my mom got my oldest those National Geographic magazines for kids and they are awesome! Very informative and my son has learned so much from them.
Posted by Anonymous on 2008-01-07:
Customer service is alive and well in America. You just need to stay with it till the problem is resolved. Good info Gothic.
Posted by jenjenn on 2008-01-07:

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